How to get tickets for the Anne Frank House
Booking in advance
It has become exceptionally difficult to get tickets for the Anne Frank House due to its enduring fascination and extremely small size. Post the recent renovations:
anyone visiting including children 0-9 years old and those with discount cards must have a pre-booked online ticket, for a specific date and time.
Ignore what you’ve heard about turning up and queuing at dawn or late in the day, this system is new, unequivocal and designed to stop the unmanageable queues that grew out of control.
What you need to know
- 80% of the tickets for any date go on sale on the Anne Frank House website exactly 2 months in advance. And are sold rapidly
- It’s hard to predict exactly what time on that day the advance tickets are released. I logged on from 8.00 CET and my date didn’t show as bookable until a first wave of slots were released at about 9.45 (at that point slots from 9am – 10am were released, swiftly followed by a tranche running up to 12.30 and within an hour the full day’s slots were available).
- If you are logging on at peak time you will be placed in an online queue – expect a 20 minute online wait or more for the page to refresh until you’re at the front of the queue. You will be logging on with hundreds of other people who are also trying to get tickets in advance or those hoping to secure some for the same day (see below).
- If you forget to book precisely 2 months out and realise a day or two later – sometimes up to a week later – you should be fine to get tickets if you are flexible with your time slot.
Booking once in Amsterdam
Assuming you haven’t logged on 2 months ahead of your desired date, your only other option is to log on, on the day of your intended visit when the remaining 20% of tickets are made available.
In the past, I’ve advised people to try logging on from about a week beforehand or even the day before but I’ve not had any evidence recently that this is worth your while.
Equally, neither the tourist information offices across the city, nor a concierge (even at the very best hotels) will be able to pull off a miracle. Purchased tickets are strictly non-transferable and non-refundable so if you’re desperate to go, your only option is to persevere and try online.
Anyone promising you tickets through any other route will be a scam. That includes online resellers and scalpers hovering outside.
Don’t chance it.
The website for ticket booking is here
Is it ok to take kids to the Anne Frank House and what age is it suitable from?
This is a question I get asked quite a lot. My boys are 7 and 8 and I haven’t taken them to the house yet as I want them to be at an age where they can read the book first and understand the implications of what happened rather than seeing it like just another museum. That said, I appreciate that we go to Amsterdam often so we have lots of opportunities to visit in future, whereas you might be visiting Amsterdam on a special trip, and might like to include it.
The house is terribly small and crowded, many people say overcrowded, and with the noise and hustle it can risk losing the meaning and dignity as visitors come to tick it off a must-see list.
If you do decide to take children, The Anne Frank Trust suggest it is suitable from the age of 10. For younger children they advise skipping the first film which has images from concentration camps. If you want to prepare them beforehand by talking about Anne and what happened, they offer some really good resources as a place to start:
I would also recommend exploring more about Jewish Amsterdam to understand the context of the story. Lots of information on my Jewish Amsterdam blog post here.
As the house is so small, it is not accessible for prams which can be left (completely empty with no bags or luggage) by the information desk in the central hall. There are baby changing facilitates in the ladies and disabled toilets.